Privacy Statement

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

Within the framework of our data protection declaration, we explain to you how and to what extent we use your personal data.

Name and address of the responsible

The responsible is:

CONTACT Software GmbH
Wiener Str. 1-3
28359 Bremen, Germany
T: +49 421 20153-0
F: +49 421 20153-41
E: info (at) contact-software.com

Name and address of the data protection officer

The company data protection officer of CONTACT Software GmbH can be contacted at datenschutz (at) contact-software.com.

Server data
For technical reasons, the following data, which your Internet browser transmits to us or to our web space provider, are collected (so-called server log files):

  • Browser type and version
  • operating system used
  • Website from which you visit us (referrer URL)
  • Web page you are visiting
  • Date and time of your access
  • Your Internet Protocol (IP) address

This anonymous data is stored separately from any personal data you may have provided and thus does not allow any conclusions to be drawn about a specific person. The legal basis for the data processing is Art. 6 para. 1 p. 1 lit. f GDPR. Our legitimate interest lies in evaluating the listed data for statistical purposes in order to be able to optimize our online presence and our offers. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use. The data is deleted after a retention period of seven days.

In addition, we use cookies and tracking and analysis services when you visit our website. You can find more detailed explanations in the section "Cookies". 

SSL encoding
This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests you send to us as a site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

Marketing email
On our site we offer you the possibility to subscribe to marketing emails from CONTACT Software. With these e-mails, we inform you at regular intervals about our offers (newsletter), send you information about our events or send campaign-related emails. In order to receive our marketing emails, you must provide us with the requested personal data and your express consent (Art. 6 para. 1 lit. a) GDPR). We use the so-called double opt-in procedure. We will only send you marketing emails if you have previously expressly confirmed that you want us to activate this service. We will then send you a notification email and ask you to confirm that you wish to receive our marketing emails by clicking on a link contained in this email. The data collected will only be used to receive our marketing emails. This data will not be shared with third parties. The mailing software used is Sendinblue (formerly Newsletter2Go), a tool of Sendinblue GmbH based in Berlin. Sendinblue processes the data you provide when registering for the newsletter in accordance with the order processing agreement concluded with us. Further information on data protection at Sendinblue can be found here: Privacy Policy - Personal Data Protection - Sendinblue.

If you do not wish to receive any more marketing emails from us at a later date, you can object to this at any time without incurring any costs. A message in text form to the above contact details (e.g. email, fax, letter) is sufficient for this. You will also find an unsubscribe link in every marketing email.

Contact opportunity
If you contact us by email or telephone, we store the information you provide (e.g. email address, name, telephone number) in order to process your request.

Userflow in CIM Database Cloud SaaS instances
In CIM Database Cloud SaaS, we use Userflow to provide guided tours to help users better understand the features of the software. These tours provide step-by-step instructions to enable easy and efficient use of the software. Userflow collects information such as page views and interactions with the elements of the guided tour (e.g. which steps have been completed). This data is used exclusively to improve the user experience and ensure the functionality of the guided tours.

Data processing in the context of Userflow is based on our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in improving user guidance and supporting users through guided tours. No personal data is processed for other purposes or passed on to third parties.

As part of the use of the tool, we are supported by Userflow Inc., 548 Market St PMB 69598, San Francisco, CA 94104-5401, USA supports us as a processor in accordance with Art. 28 GDPR. Data processing may also take place outside the EU or the EEA (in particular in the USA). For this purpose, we have concluded corresponding standard data protection clauses with the service provider within the meaning of Art. 46 para. 2 lit. c GDPR.

Further information on data collection and data use by Userflow can be found in Userflow's privacy policy: https://www.userflow.com/policies/privacy.

 

Cookies

We use so-called "cookies" on our site to recognize multiple use of our offer, by the same user/internet connection owner. Cookies are small text files that your internet browser stores on your computer. They serve to make our website and our offers more user-friendly, effective and secure. The use of cookies is based on your express consent, Art. 6 para. 1 lit. a) GDPR.

You can configure the cookie settings yourself. By default, all cookies are disabled when you first visit our website. You can configure the cookie settings yourself. You can then either agree to all cookies, select or deselect specific cookies, or reject all cookies. Tracking will only become active once a selection has been made. We distinguish between (i) cookies necessary for the function ("function"), e.g. to simplify dialogs on a subsequent visit, (ii) analytical cookies ("measurement") e.g. to create statistics about the use of this website and (iii) advertising cookies ("marketing") to offer you interest-based advertising and content.
Details of how the cookies work are described below:

Cookie consent with Consent Manager Provider 
We use the cookie consent tool Consent Manager Provider (CMP) of Jaohawi AB, Håltegelvägen 1b, 72348 Västerås, Sweden to manage the cookie settings you set. CMP's tool is used to obtain and document your consent to the storage of certain cookies on your terminal device. When you visit our website, a connection is established to CMP's servers in order to obtain your consent to cookie use. In doing so, CMP stores a cookie in your browser in order to be able to personally assign the consent given or its revocation to you. The use of CMP is based on Art. 6 para. 1 p. 1 lit. c) GDPR to obtain the legally required consent for cookie use.

Google Analytics with anonymization function
We use Google Analytics, a web analytics service provided by Google, Inc. on our site. Google Analytics uses so-called "cookies". The information generated by these cookies, for example time, place and frequency of your website visit including your IP address, is transmitted to Google in the USA and stored there. We use Google Analytics with an IP anonymization function on our website. In this case, your IP address will already be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area and thus anonymized. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will, according to its own information, in no case associate your IP address with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout.

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set that prevents the collection of your data during future visits to this website: Deactivate Google Analytics For more information on how Google Analytics handles user data, please see Google's privacy policy: https://support.google.com/analytics/answer/6004245.

This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be generated that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the item "Objection to data collection".

Google Ads
We use Google Ads, an advertising system of Google LLC, on our website in order to advertise our services and products on external websites with the help of ads (Google Ads). Based on the data of the advertising campaigns placed via Google Ads, we can determine the success of the individual measures and show you interest-based advertising in the future. Google Ads includes the following functions:

  • Conversion tracking features
    The Google Ads are delivered via the so-called Ads server of Google. In the process, ad server cookies are set for conversion tracking, which enable measurement of the frequency with which the ads are displayed or the click behavior of users on the ads. These cookies are deleted after 30 days. If, during the validity of the cookie, you click on ads placed with Google and are thereby redirected to our website, both Google and we receive the aforementioned information. The information obtained via the cookies is used, among other things, to create conversion statistics for Google Ads customers who, like us, have opted for conversion tracking. In doing so, we only receive statistical information from Google and learn the total number of users who clicked on our ad and were redirected to our website. However, we do not receive any information that can be used to identify users personally.
     
  • Campaign Manager features
    Within Google Ads, the Campaign Manager feature uses cookies to enable the serving of user-specific ads, to improve ad campaign reporting, or to present users with different ads for different views. Cookie IDs can be used to establish links between ads served and subsequent actions on our website when done through the same browser. Campaign Manager cookies use this information to show you targeted ads later.

  • Disable tracking
    The cookies set enable Google to recognize your internet browser. Through the use of cookies, a direct connection is automatically established between your browser and Google's servers. We have no influence on the extent of the data transfer to Google and the further use by Google. According to our knowledge, Google in any case receives the information that you have called up the relevant part of our web pages or clicked on an advertisement from us. If you have a Google account, Google can assign the visit to your account. Even if you are not logged into your Google account or do not have a Google account, Google may collect and store your IP address.

    You can prevent the tracking described above by suppressing third-party cookies in your browser settings. In addition, you can specifically disable conversion tracking cookies by blocking the domain "www.googleadservices.com" in your browser settings (see https://www.google.com/settings/ads). Finally, you can disable user-specific advertising by using the self-regulatory campaign "About Ads" (see https://www.aboutads.info/choices) or via your browser settings (see https://www.google.com/settings/ads/plugin). Please note that in this case you may not be able to use all functions of our website.

    For more information about Google's marketing tools, see Advertising and Analytics Solutions for Large Businesses - the Google Marketing Platform, and Google's Privacy Policy: https://policies.google.com/privacy.

Google Tag Manager
This website uses Google Tag Manager. Google Tag Manager is a solution that allows marketers to manage website tags through one interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not collect any personal data. The tool takes care of triggering other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it remains in place for all tracking tags implemented with Google Tag Manager.

HubSpot – Marketing Hub Professional & Sales Hub Professional
We use HubSpot, a service provided by HubSpot, Inc., on our website to support our marketing and sales activities. HubSpot enables us to carry out email marketing campaigns, lead management, customer relationship management (CRM), and analyze user behavior on our website. In this context, personal data such as name, email address, phone number, and interactions with our website are processed.

HubSpot also uses cookies that are stored on your device. These cookies help us analyze user behavior on our website, identify returning visitors, and optimize our marketing efforts. The cookies used by HubSpot include tracking cookies that help capture interactions on our website and measure the effectiveness of our marketing campaigns. The data collected may include information about visited pages, session duration, and features used. Further information on HubSpot's usage of cookies can be found here: https://knowledge.hubspot.com/privacy-and-consent/what-cookies-does-hubspot-set-in-a-visitor-s-browser

The processing of data is based on our legitimate interests in accordance with Art. 6(1)(f) GDPR, to conduct targeted marketing activities and improve our business customer relationships. Where consent is required under Art. 6(1)(a) GDPR, we will obtain it via our cookie banner, allowing you to grant or decline consent to the use of HubSpot cookies.

HubSpot is certified under the EU-U.S. Data Privacy Framework, ensuring compliance with European data protection law. For more information on HubSpot's privacy practices and the cookies used, please visit: https://legal.hubspot.com/privacy-policy.

LinkedIn Insight Tag
This website uses the LinkedIn Insight Tag, an analytics tool provided by LinkedIn Ireland Unlimited Company, Gardner House, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The LinkedIn Insight Tag allows us to track the actions of visitors on our website when they come to our website via LinkedIn ads. This enables us to measure the effectiveness of our LinkedIn advertising campaigns and tailor our approach to the interests of our website visitors. The LinkedIn Insight Tag establishes a connection to LinkedIn servers when you visit our website and interact with the advertisements. LinkedIn stores and processes personal data regarding your user behavior on our website, including, for example, IP addresses, device and browser types, operating systems, duration of visit, page views, and other similar information. Please note that as website operators, we have no control over the processing of your personal data by LinkedIn. For further information on data collection and usage by LinkedIn, please refer to LinkedIn's privacy policy at: https://www.linkedin.com/legal/privacy-policy.

You can disable the collection of your data by the LinkedIn Insight Tag by adjusting the settings for personalized advertising in your LinkedIn account or by deactivating the LinkedIn Insight Tag through the cookie banner on our website. The latter will only result in the deactivation of the technology on our company website https://www.cim-database-cloud.com. Please be aware that deactivating the LinkedIn Insight Tag may result in you no longer receiving ads on LinkedIn tailored to your interests.

PostHog – Product Analytics in CIM Database Cloud SaaS Instances 
For the purpose of enhancing product functionality and optimizing user experience within our SaaS software (CIM Database Cloud), we employ the product analytics tool PostHog. This tool generates software usage profiles based on pseudonyms. To accomplish this, permanent cookies are stored on your device and retrieved by our tool. Additionally, we may collect identifiers for your browser or device (such as a browser fingerprint or your unshortened IP address). This enables us to recognize and count recurring visitors. 

Furthermore, as part of usage measurement, we leverage the following features: 

  • Enriching pseudonymous data with additional insights provided by PostHog, such as user interactions with our SaaS software.
  • Employing a recognition method to capture and analyze the mouse movements of our SaaS software users.

We use the PostHog Cloud EU, hosted in Frankfurt. 

Data processing is contingent upon your explicit consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, provided within the privacy settings of your SaaS instance. You may revoke your consent at any time for future data processing. You can adjust the privacy settings at any time in your personal user settings menu of your CIM Database Cloud SaaS instance. 

In the context of utilizing the tool, PostHog Inc., located at 2261 Market Street #4008, San Francisco, CA 94114, USA, acts as a data processor pursuant to Art. 28 GDPR. Data processing may also occur outside the EU or the EEA (particularly in the USA). To this end, we have established appropriate standard data protection clauses with the service provider in accordance with Art. 46 Para. 2 lit. c GDPR. 

For further details on data collection and usage by PostHog, please refer to PostHog's privacy policy: https://posthog.com/privacy. 

SalesViewer®
This website uses SalesViewer® technology from SalesViewer® GmbH on the basis of the website operator’s legitimate interests (Section 6 paragraph 1 lit.f GDPR) in order to collect and save data on marketing, market research and optimisation purposes.
In order to do this, a javascript based code, which serves to capture company-related data and according website usage. The data captured using this technology are encrypted in a non-retrievable one-way function (so-called hashing). The data is immediately pseudonymised and is not used to identify website visitors personally.
The data stored by Salesviewer® will be deleted as soon as they are no longer required for their intended purpose and there are no legal obligations to retain them.
The data recording and storage can be repealed at any time with immediate effect for the future, by clicking on https://www.salesviewer.com/opt-out in order to prevent SalesViewer® from recording your data. In this case, an opt-out cookie for this website is saved on your device. If you delete the cookies in the browser, you will need to click on this link again.

Taboola Pixel
This website uses the Taboola Pixel, an analytics tool provided by Taboola, Inc., 16 Madison Square West, 7th Floor, New York, NY 10010, USA ("Taboola"). The Taboola Pixel allows us to track the actions of visitors on our website when they come to our website via Taboola ads. This enables us to measure the effectiveness of our Taboola advertising campaigns and tailor our approach to the interests of our website visitors. The Taboola Pixel establishes a connection to Taboola servers when you visit our website and interact with the advertisements. Taboola stores and processes personal data regarding your user behavior on our website, including, for example, IP addresses, device and browser types, operating systems, duration of visit, page views, and other similar information. Please note that as website operators, we have no control over the processing of your personal data by Taboola. For further information on data collection and usage by Taboola, please refer to Taboola's privacy policy at: https://www.taboola.com/policies/privacy-policy and https://www.taboola.com/policies/media-privacy-addendum.

You can disable the collection of your data by the Taboola Pixel by using the opt-out function on Taboola’s website or by deactivating the Taboola Pixel through the cookie banner on our website. The latter will only result in the deactivation of the technology on our company website https://www.cim-database-cloud.com.

 

 

Rights concerned

You have the right:

  • in accordance with Art. 15 GDPR to request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about its details;
  • in accordance with Art. 16 of the GDPR, to demand the immediate correction of inaccurate or incomplete personal data stored by us;
  • pursuant to Art. 17 GDPR, to request the erasure of your personal data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise or defense of legal claims;
  • in accordance with Art. 18 GDPR, to request the restriction of the processing of your personal data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure and we no longer need the data, but you need it for the assertion, exercise or defense of legal claims or you have objected to the processing in accordance with Art. 21 GDPR;
  • pursuant to Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller;
  • in accordance with Art. 7 (3) of the GDPR, to revoke your consent once given to us at any time. This has the consequence that we may no longer continue the data processing, which was based on this consent, for the future; and
  • complain to a supervisory authority in accordance with Article 77 of the GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our registered office for this purpose.
Right of objection

If your personal data is processed on the basis of legitimate interests, you have the right to object to the processing of your personal data in accordance with Article 21 of the GDPR, provided that there are grounds for doing so that arise from your particular situation or the objection is directed against direct marketing. In the latter case, you have a general right of objection, which is implemented by us without specifying a particular situation.
If you would like to exercise your right of revocation or objection, an e-mail to datenschutz (at) contact-software.com is sufficient.

Actuality and change of this privacy policy

This privacy policy is currently valid and has the status July 2021.

Due to the further development of our website and our services or due to changes in legal or regulatory requirements, it may become necessary to amend this data protection declaration. You can access and print out the current data protection statement at any time on the website at https://www.contact-software.com/en/privacy/.

©2024 CONTACT Software GmbH. All rights reserved.